Eden's RTF doors should be cleaned
with water and either a soap-based or alcohol-based
cleaning agent. Denatured alcohol is an especially
good RTF cleaning agent.
DO NOT USE lacquer thinner or any
other product containing acetone as these will damage
the surface of the RTF and avoid the use of any abrasive
rubbing material.
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Because of the affect hot air can
have on RTF products, we recommend that you allow
adequate room or install a non-RTF filler between
RTF doors and drawers and any stove or oven.
Also, advise homeowners to open all doors and
fronts near an oven when operating the self-cleaning
mode. This should allow excess heat to vent away
from the doors and drawers, reducing the chance
of de-lamination.
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Our unfinished MDF doors are guaranteed for a
period of 1 year against swelling or twisting.
We also guarantee our MDF doors against warpage
of more than 1/8" for doors 20" or less
in width and 40" or less in height. MDF doors
larger than this are not covered under this portion
of our guarantee. Unfinished products in MDF w
/ Melamine back will not be covered under this
portion of our guarantee.
Our RTF doors are guaranteed for a period of 3 years against
color change, within normal interior kitchen environments and
avoiding direct sunlight. We also guarantee our RTF doors against
de-lamination for a period of 3 years under normal conditions.
We do not recommend the use of RTF products in any area where
temperatures will exceed 150 degrees Fahrenheit. Parts damaged
due to excessive heat may not fall under this warranty. (See Heat & RTF
Products above.)
We guarantee our RTF doors against warpage of
more than 1/8" for doors 20" or less
in width and 40" or less in height. Doors
larger than this are not covered under this portion
of our guarantee.
We guarantee all of our products against defects in material
or workmanship under normal use and service. This guarantee does
not cover freight damage, abuse, or cost of removal or installation.
Note: A claim of damaged goods or defects should be
made within 3 days from delivery date. Any items claimed to be
defective may only be returned with prior authorization and are
subject to our inspection. Guarantee applies only for replacement
of the defective part. There are no other warranties of any kind
expressed or implied.
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Our
goal at Eden is to complete and ship
all orders to you in a timely manner. Once we ship
an order, however, we depend on the carrier to deliver
your order on schedule and without damage. While we
have contracted with very dependable shippers, orders
can be damaged while in transit. Because we know this
is an inconvenience to you and your customers, we have
instituted the fastest and friendliest remake policy
in the industry.
In the event of shipping damage, a claim must be filed with the
shipper. As our customer, you must initiate the first step of the
claim process. Below are the steps required to complete the claim
process. We ask that you please review and follow these
steps so all damage claims will be processed successfully: |
| When a shipment
of parts arrives at your location, check the packaging
very carefully. If there is evidence that the shipment
is damaged or if you suspect that there may be hidden
damage, immediately open the shipment and inspect the
contents. If it is damaged, make a note on the receiving
document that the shipment was received damaged. Do
not let the carrier leave until you have done this. |
| If later you
discover that there is damage and it was hidden, contact Eden and
report the damage. You will be asked to provide a brief
description of the damage, the date you received the
freight and from the packing list we will need our
order numbers and the shipper #. In the event of obvious
freight damage, we will ask for your confirmation that
the claim procedure has been properly initiated by
you (see #1) |
| Finally, once
we receive your request for a remake, we will take
the information you provide us and file a claim with
the carrier. Eden is reimbursed the
cost of the damaged parts - which pays for the remakes
- only if you properly initiate the claim as detailed
above. If our damage claim is denied because
you did not notify the carrier, we have no other choice
but to charge you for the cost of the remake. |
By
helping us build a strong damage claim, you are
avoiding unnecessary expense for yourself and you
are helping Eden keep costs down.
Thank you in advance for you help.
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